HOW MY HOUSE-NE USES ANY INFORMATION
HOW THE LAW PROTECTS YOU
The law says we must have one or more of these reasons to collect your data
GROUPS OF PERSONAL INFORMATION
Financial – your financial position, status and history
Contact – where you live and how to contact you
Socio demographic – details about your work, nationality, education
Transactional – details of any payments you make to us
Contractual – details about the products or services we provide to you
Communications – what we learn about you from letters, emails and conversations between us
Open data and public records – e.g. electoral information, Internet, newspapers
Documentary data – e.g. copies of ID
Consents – how you agree we can contact you
National identifiers – e.g. National Insurance number
We collect data from Third Parties such as social networks, fraud prevention agencies, public information services
WE MAY SHARE THIS INFORMATION WITH–
CREDIT REFERENCE AGENCIES
We share information with CRA’s and they will give us information about you. The data we exchange can include:
We will use this information to:
On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.
IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY
HOW LONG WE KEEP INFORMATION
We will keep it as long as you are a client
After you stop being a client we may keep data for up to 5 years for one or more of the following reasons –
You can access personal information by writing to us at My House-ne, 108 Heaton Road, Newcastle Upon Tyne NE6 5HL.
You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously.
WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION
This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.
YOU CAN WITHDRAW CONSENT BY WRITING TO US
YOU CAN ALSO COMPLAIN TO THE INFORMATION COMMISSIONERS OFFICE AT
www.ico.org.uk FIND OUT ON THEIR WEBITE HOW TO REPORT A CONCERN.
VITAL INTERESTS – We can pass on details in an emergency e.g. medical care if you are physically or legally incapable of giving consent.
We supply a copy of information free of charge. We can charge a reasonable fee when a request is unfounded, or excessive, particularly if it is repetitive. We may charge a fee where we have already supplied the information
We must supply information without delay and in any event within one month. This can be extended up to 2 months if during that month the request is considered complex and/or numerous, and if we do we have to explain why.
We must verify the identity of the person making the request using “reasonable means”.
DATA PROTECTION IMPACT ASSESSMENT
This will allow an organisation to identify and fix problems at an early stage.
For further guidance see ICO Conducting privacy impact assessments code of practice.