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Tel: 0191 265 7000  

GDPR PRIVACY POLICY

OUR PRIVACY POLICY

HOW MY HOUSE-NE USES ANY INFORMATION

GDPR PRIVACY POLICY

  1. We promise to keep your information safe
  2. We promise not to sell it on
  3. We give you ways to manage and review your marketing choices at any time
  4. We will delete any of your data content should you request us to.

 

HOW THE LAW PROTECTS YOU

The law says we must have one or more of these reasons to collect your data

  1. To fulfil a contract with you
  2. When it is our legal duty
  3. When it is in our legitimate interest (which we define)
  4. Transparency means you have the right to be informed about how we will use your data

 

GROUPS OF PERSONAL INFORMATION

Financial – your financial position, status and history

Contact – where you live and how to contact you

Socio demographic – details about your work, nationality, education

Transactional – details of any payments you make to us

Contractual – details about the products or services we provide to you

Communications – what we learn about you from letters, emails and conversations between us

Open data and public records – e.g. electoral information, Internet, newspapers

Documentary data – e.g. copies of ID

Consents – how you agree we can contact you

National identifiers – e.g. National Insurance number

We collect data from Third Parties such as social networks, fraud prevention agencies, public information services

 

WE MAY SHARE THIS INFORMATION WITH–

  1. HMRC, Regulators and other authorities
  2. Credit reference agencies
  3. Fraud prevention agencies
  4. Any party linked to you (e.g. Joint Tenant)
  5. Workmen needing to enter your house
  6. Companies you ask us to share data with (e.g. Van Mildert)
  7. If you use direct debits we will share your data with the Direct Debit Scheme
  8. If we sell our business we will only do this if they agree to keep your information safe

 

CREDIT REFERENCE AGENCIES

We share information with CRA’s and they will give us information about you. The data we exchange can include:

  1. Name, address and date of birth
  2. Application form details
  3. Financial situation and history
  4. Public information

 

We will use this information to:

  1. Assess if you can afford the property
  2. Make sure what you have told us is correct
  3. Help detect and prevent fraud
  4. Track and recover debts

 

On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.

 

IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY

HOW LONG WE KEEP INFORMATION

 We will keep it as long as you are a client

After you stop being a client we may keep data for up to 5 years for one or more of the following reasons –

  1. To respond to questions or complaints, or
  2. To show why we have treated you fairly, or
  3. For historical research and statistical purposes, or
  4. In the case of legal action of any kind

You can access personal information by writing to us at My House-ne, 108 Heaton Road, Newcastle Upon Tyne NE6 5HL.

You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously.

 

WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION

This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

YOU CAN WITHDRAW CONSENT BY WRITING TO US

YOU CAN ALSO COMPLAIN TO THE INFORMATION COMMISSIONERS OFFICE AT 

www.ico.org.uk FIND OUT ON THEIR WEBITE HOW TO REPORT A CONCERN.

 

ADDITIONALLY

VITAL INTERESTS  – We can pass on details in an emergency e.g. medical care if you are physically or legally incapable of giving consent.

We supply a copy of information free of charge. We can charge a reasonable fee when a request is unfounded, or excessive, particularly if it is repetitive. We may charge a fee where we have already supplied the information

We must supply information without delay and in any event within one month. This can be extended up to 2 months if during that month the request is considered complex and/or numerous, and if we do we have to explain why.

We must verify the identity of the person making the request using “reasonable means”.

 

DATA PROTECTION IMPACT ASSESSMENT

This will allow an organisation to identify and fix problems at an early stage.

For further guidance see ICO Conducting privacy impact assessments code of practice.